Refund policy

Last Updated: July 23, 2026

At Kuaauka, customer satisfaction is important to us. We aim to provide a clear and convenient return experience for every customer.

This Return & Refund Policy explains our return period, eligibility requirements, return process, refund procedures, and related information for purchases made through www.kuaauka.com.

For additional information, please review our Shipping Policy and Payment Policy.

1. 30-Day Return Policy

We offer a 30-day return policy.

Customers may request a return within 30 days after delivery of their order.

To be eligible for a return, items must be:

  • Unworn or unused
  • In the same condition as received
  • With original tags attached
  • In the original packaging when applicable
  • Accompanied by order information or proof of purchase

Items that do not meet these conditions may not be eligible for return.

2. How to Request a Return

To request a return, please contact us at hello@kuaauka.com within 30 days after delivery.

Please provide the following information:

  • Order number
  • Email address used during checkout
  • Reason for the return request

After reviewing your request, our customer support team will provide return instructions, including the return method and shipping details.

Please do not send items back before receiving return instructions from our support team.

3. Return Method

Returns are accepted by mail only.

We recommend using a trackable shipping service and keeping your return tracking information until your refund has been completed.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer Responsibility:

For standard returns, including personal preference, style preference, incorrect size selection, incorrect color selection, or no longer wanting the item, customers are responsible for return shipping costs.

Kuaauka Responsibility:

If an item arrives damaged, defective, or incorrect, Kuaauka will review the issue and provide an appropriate solution, including return shipping assistance when applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, please contact us at hello@kuaauka.com as soon as possible, preferably within 48 hours of delivery.

Please include your order number and clear photos showing the issue. After review, we will assist with an appropriate resolution.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or non-returnable on the product page
  • Gift cards
  • Custom-made or personalized items
  • Items that have been worn, washed, used, damaged, altered, or returned without original tags or packaging

7. Exchanges

We currently do not offer guaranteed direct exchanges for every item.

If you need a different size, color, or style, the recommended process is to return the eligible item according to this policy and place a new order for the desired item.

For defective, damaged, or incorrect products, please contact our customer support team so we can review the situation and assist you.

8. Refunds

Once we receive and inspect your returned item, we will notify you regarding the refund status.

If the return meets the requirements of this policy, refunds will be issued to the original payment method within 3–7 business days after approval.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

9. Original Shipping Charges

If shipping charges were paid at checkout, original shipping costs are generally non-refundable unless the return is caused by an error from Kuaauka, such as receiving a damaged or incorrect item.

10. Restocking Fee

Kuaauka does not charge any restocking fees for eligible returns.

11. Return Address

Returns should be sent according to the return instructions provided by our customer support team after return approval.

Please include your order number or return authorization information inside the package to help us process your return efficiently.

12. Contact Information

If you have questions regarding returns, refunds, damaged items, or exchanges, please contact us:

Brand Name: Kuaauka
Website: www.kuaauka.comm
Email: hello@kuaauka.com
Phone: +1 530-318-8124

Business Address:
474 12th St
Brooklyn, NY 11215
United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.

For payment-related questions, please visit our Payment Policy.